Here are some of our FAQs. If you have any other questions you’d like answered please feel free to email us.
We work directly with property owners, which helps eliminate middlemen and reduce costs. This allows us to offer competitive pricing compared to other rental platforms.
We regularly verify the listings through our team and update information and images to reflect the current state of the property.
To protect the privacy of our property owners and prevent unsolicited visits, we share the exact address only after booking confirmation.
Some owners choose to list under alternate names for branding or privacy. You’ll receive the correct name with your booking confirmation.
Yes, discounts may be available on select properties. If a discount is applicable, it will be reflected during checkout.
Proceed with your booking at the rate shown. We'll apply the discounted rate when your payment options are sent out.
To reserve the property and ensure no one else books it, full payment is required. Cancellations are 100% refundable up to 14 days before check-in, and 50% refundable up to 7 days prior.
Yes. Full refund if cancelled 14 days before check-in, and 50% if cancelled 7 days prior.
Security deposits are required to cover any accidental damage to the property during your stay. They are refundable after inspection.
The deposit can be paid along with the booking or separately as per the property's policy.
While properties may be priced in Euros, payments are processed in GBP to maintain consistency. Exchange rates apply.
Some properties may have cleaning fees, local taxes, or utility charges. These will be listed before you confirm your booking.
Yes, unless otherwise stated, prices include VAT.
Exchange rates are determined by your bank or payment provider at the time of transaction.
You can pay via debit/credit card or other available methods listed during checkout.
We accept major credit/debit cards and other online payment methods depending on your location.
Yes! From private chefs to snorkeling or golf, we can recommend and help book activities for your stay.
Yes, catering services can be arranged upon request and availability at the location.
Absolutely, many properties support local food and drink delivery options.
Yes, we can assist with airport transfers or private car bookings.
Babysitting services may be available in select locations upon prior arrangement.
Some properties are pet-friendly. Please check the individual listing’s pet policy before booking.
Most properties are child-safe, but please confirm safety features like fencing or covers in the listing or by contacting us.